Should your letting agent fail to respond to your complaints, or if you don’t feel satisfied with the result, there are a few things you still may do. First, you may complain straight to the letting agent’s redress scheme. It is also possible for you to call or write to the agent’s professional association. And finally, you can complain to the trading standards department of your local council. You need to explain why you are filing a complaint against the letting agent you contracted to find apartment England for you.